Shipping policy

Order Processing Time

All orders are processed within [1–3 business days] after your order is placed, excluding weekends and holidays.

During high-volume periods, processing times may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you by email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: [3–7 business days]
Expedited Shipping: [2–4 business days], if available
Free Shipping: Available on orders over $[Amount], if applicable

Delivery times are estimates and may vary depending on the carrier, destination, weather conditions, holidays, or other circumstances outside our control.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. Please allow up to 24–48 hours for the tracking information to update.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support.oldritual@gmail.com. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but you have not received it, please check with your neighbors, household members, building management, or local carrier office. You may also need to file a claim directly with the shipping carrier.

Damaged Items

If your item arrives damaged, please contact us within [48 hours / 3 days] of delivery at support.oldritual@gmail.com with your order number and photos of the damaged item and packaging. We will review your case and provide a suitable solution.

Return & Refund Policy

Last updated: [Date]

We want you to be satisfied with your purchase from Old Rituals. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns within [30 days] of delivery.

To be eligible for a return, the item must be:

Unused, unworn, and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase or order number

To start a return, please contact us at support.oldritual@gmail.com with your order number and reason for the return.

Items sent back to us without first requesting a return may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Used, worn, washed, or damaged items
Personal care, hygiene, or intimate products, if applicable

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within [5–10 business days]. Please note that your bank or credit card provider may require additional time to post the refund.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

If you need an exchange, please contact us at support.oldritual@gmail.com with your order number and photos, if applicable.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. If your order has already been processed or shipped, we may not be able to cancel it.

To request a cancellation, please contact us immediately at support.oldritual@gmail.com.